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What Our Terms Mean for Your Account

Before you deposit via bKash, Nagad, or Rocket, it's worth knowing where you stand legally. These terms set out how your account works, what data we hold, and how to reach us if something needs sorting.

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DATA AND SECURITY

How We Handle Your Account Data

We collect only what we need to run your account and process payments through bKash, Nagad, and Rocket. Your data is stored with encryption at rest and in transit, and we do not sell your personal details to third parties. Cookie data tracks session behaviour to keep the lobby running smoothly on mobile — you can manage cookie preferences from your browser settings. If you want to know what we hold, request a correction, or ask us to delete your data, contact support in writing and we'll respond within the timeframe our privacy policy specifies.

Data Retention

We retain account and transaction data for as long as required by applicable law and our internal compliance standards. You may request a copy of your data or ask about retention periods via email support.

Cookie Policy

We use session and analytics cookies to keep your account state and improve lobby performance on mobile. No third-party advertising cookies are placed without your consent, which you manage in browser settings.

Account Security

Your account is protected with password hashing and optional two-factor authentication via OTP sent to your registered mobile number. Never share your PIN or OTP — our team will never ask for either.

Data Requests and Corrections

To access, correct, or remove your personal data, contact us in writing through email or your account dashboard. We handle requests in line with applicable data protection rules for the regions we serve.

REACH OUR TEAM

How to Contact Us About Legal Matters

Legal questions move faster when they reach the right person. Our support team handles account terms, data requests, and payment disputes directly — no need to go through a third party. You can reach us through live chat in the lobby, by email, or by submitting a request through your account dashboard. Response times vary by channel; live chat is typically the fastest path for urgent account issues.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during our staffed hours for account terms, data questions, and payment dispute queries involving bKash, Nagad, or Rocket.

Email Support

Send detailed legal or data requests to our support address listed in your account settings. We reply in writing, which creates a record useful for formal queries or account disputes.

Account Dashboard

Log into your account and submit a support ticket under the Help section. Attach screenshots or transaction references for bKash, Nagad, or Rocket payment issues to speed up the review.

Common Questions About Our Terms

These are the questions we get most often about our legal terms, your account rights, and how we handle your data. If your question isn't here, live chat or email support will get you a written answer.

Yes. Creating an account and making your first deposit via bKash, Nagad, or Rocket means you've accepted our terms. You can read the full terms before registering from the legal section of the site.

Access depends on your local law and eligible regions. We don't determine legality on your behalf. If local rules restrict online gaming, it's your responsibility to comply before registering or depositing.

Send a written request via email or through your account dashboard under Help. We'll confirm what data we hold and how long we retain it, in line with applicable data protection rules.

Contact support with your transaction reference and the amount. Our team reviews payment records directly with the relevant wallet provider. We handle disputes before any formal escalation is needed.

We may update terms when regulations or features change. Material changes are flagged on the site and, where possible, sent via account notification. Continued use after an update means you accept the revised terms.

Contact live chat immediately. We can lock your account while we investigate. Then follow up in writing by email with details so we have a formal record of the security concern.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.